外贸电话常用语
Firstly, business dealing is very particular about one word, Fides; an honest and credible person will be very successful irrespective of where he goes or whoever he cooperates with.
You are an old client of our company; considering your credit standing has always been very good, we adopt the method of payment after delivery. So, our company has been very clement in this
payment mode. However, in view of the continuous increases in labor costs and raw material prices, our supplier is constantly pressing us for payments.
So please duly arrange the payment for our goods; if our company is affected in all aspects due to your late payment, this will in turn affect the service quality we provide to our clients. We need to collect payment so that we can render better service to our clients.
英文外贸电子邮件的常用语汇总 1. Greeting message 祝福 2. Initiate a meeting 发起会议 I suggest we have a call tonight at 9：30pm （China Time） with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空？ I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。 We’d like to have the meeting on Thu Oct 30. Same time. 十月三十号（周三），老时间，开会。 Let’s make a meeting next Monday at 5：30 PM SLC time. 下周一盐湖城时区下午五点半开会。 I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。 3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议 Shall you have any problem accessing the folders， please let me knows. 如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你，希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议！ is your opinion on the schedule and next steps we proposed？ 你对计划方面有什么想法？下一步我们应该怎么做？ What do you think about this？ 这个你怎么想？ Feel free to give your comments. 请随意提出您的建议。 Any question， please don’t hesitate to let me know. 有任何问题，欢迎和我们联系。 Any question， please let me know. 有任何问题，欢迎和我们联系。 Please contact me if you have any questions. 有任何问题，欢迎和我们联系。 Please let me know if you have any question on this. 有任何问题，欢迎和我联系。 Your comments and suggestions are welcome！欢迎您的评论和建议！ Please let me know what you think？ 欢迎您的评论和建议！ Do you have any idea about this？ 对于这个您有什么建议吗？ It would be nice if you could provide a bit more information on the user’s behavior. 您若是能够就用户行为方面提供更多的信息就太感激了！ At your convenience， I would really appreciate you looking into this matter/issue. 如果可以，我希望你能负责这件事情。 4. Give feedback 意见反馈 Please see comments below. 请看下面的评论。 My answers are in blue below. 我的回答已标蓝。 I add some comments to the document for your reference. 我就文档添加了一些备注，仅供参考。 5. Attachment 附件 I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。 Attached please find today’s meeting notes. 今天的会议记录在附件里。 Attach is the design document， please review it. 设计文档在附件里，请评阅. For other known issues related to individual features， please see attached release notes. 其他个人特征方面的信息请见附件。 6. Point listing 列表 7. Raise question 提出问题 I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。 For the assignment ABC， I have the following questions：… 就ABC协议，我有以下几个问题：…… 8. Proposal 提议 For the next step of platform implementation， I am proposing… 关于平台启动的下一步计划，我有一个提议…… I suggest we can have a weekly project meeting over the phone call in the near future. 我建议我们就一周项目开一个电话会议。 Achievo team suggest to adopt option A to solve outstanding issue…… Achievo团队建议应对突出问题采用A办法。 Thank you so much for the cooperation感谢你的合作！ Thanks for the information 谢谢您提供的信息！ I really appreciate the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。 Thanks for your attention！ 谢谢关心！ Your kind assistance on this are very much appreciated. 我们对您的协助表示感谢。 Really appreciate your help！ 非常感谢您的帮助！ I sincerely apologize for this misunderstanding！对造成的误解我真诚道歉！
为外贸人列举了一些英语电话的常用句式，在给买家打电话前，不妨多练习。
开场话术
Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?
你好，我是x公司的xx，请问您是Smith先生吗？
- 对方不在或正忙
Could you please take a message? Please tell her/him that…
I'd like to leave her/him a message. Please let her/him know that…
能否请您留个消息，告诉他……
When is a good time to call?
什么时候方便我再次来电？
When is she/he going to be back?
他什么时候回来？
Could you tell him/her that I called, please?
能否转告他我找过他？
Could you ask him/her to call me back, please?
能否转告他请他回电给我？
Okay, thanks. I'll call back later.
好的，谢谢，我待会儿再打来。
- 有事说事
I'm calling to ask about/discuss/clarify…
I just wanted to ask…
I'm calling about/because…
I'm calling to follow up on…
我打电话来是为了……
- 纠正对方的说法
I'm sorry, but I think there has been a misunderstanding…
I'm sorry, but it's not quite right.
不好意思，但我想您有所误解……
- 与买家确认重要信息
Let me see if I got that right.
When you say…do you mean…?
So if I understand you correctly…
Just to clarify, you said…
I'm not sure I understand. Did you mean…?
再跟您确认一下，您的意思是……
- 没有听清买家在说什么
I'm sorry, I didn't catch that. Could you please repeat yourself?
不好意思，我没听清，您能重复一遍吗？
Would you mind spelling that for me?
您能把这个拼写一下给我吗？
Would you mind slowing down?
您能说慢一点吗？
Would you mind speaking up a little bit?
您能说大声一点吗？
- 当通话质量不好时
I'm sorry, could you speak up, please?
Would you mind speaking up a bit?
您能说大声一点吗？
I'm sorry I can't hear you very well.
I think we have a bad connection.
不好意思线路不好，听不清楚。
- 结束通话时
I will follow up with the requested information soon.
我会尽快跟进您所需的信息。
I will keep you updated on our progress.
有新的进展我会及时通知您。
Thank you for your time. Have a great day!
谢谢，祝您愉快！
情况一: 打电话的人找的是你自己
Is Daisy there? Daisy 在吗?
Speaking. 我就是，说吧。
That's me. 我就是。
This is Daisy. 我就是 Daisy.
This is she. 我就是。(注: 男的用 This is he.)
You're speaking/talking to her. 你正在跟她说话。
情况二: 要找的人不在
May I speak to Mr. Gates? 请问 Gates 先生在吗?
He's out. 他出去了。
He's not here right now. 他现在不在这里。
He's in a meeting right now. 他现在正在开会。
You've just missed him. 你刚好错过他了。
He's just stepped out. 他刚好出去了。
情况三: 要找的人不在, 问对方是否要留言
Can I talk to Mark? 我可以跟 Mark 讲话吗?
He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?
He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
情况四: 打电话的人问他要找的人何时回来
Do you know when he will be back? 你知道他什么时候会回来吗?
I'm sorry. I don't know. 抱歉, 我不知道。
I have no idea. 我不知道。
He should be back in 20 minutes. 他应该二十分钟内会回来。
情况五: 打电话的人问他要找的人在哪里
Do you have any idea where he is? 你知道他在哪里吗?
Sorry. I don't know. 抱歉, 我不知道。
He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码?
情况六: 打电话的人要找的人不在, 愿意接受对方的留言
Can I leave a message? 我可以留个话?
Yes. Go ahead, please. 可以, 请继续。
Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。
情况七: 接受对方留言时听不清楚, 希望对方重复
When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我?
Can you repeat again, please? 能不能请你再重复一次?
(Say) Again, please? 再说一次好吗?
Pardon? 抱歉。请再说一次。
Come again, please? 再说一次好吗?
Im sorry? 抱歉。请再说一次。
情况八：对方希望你替他/她传话，但你想拒绝
May I leave a message? 我能否留个话？
You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗？我的英文不是非常好，我不想听错话。你介意稍后再打来吗？我很抱歉。
If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话，能否请你再打一次，然后在录音机上留言？我的英文不是很好。
情况九：打电话的人要找的人是别人，请对方稍等
Is Brandon there? Brandon在吗？
Yes, he is. One moment, please. 他在。请稍等。
Hold, please. 请稍等。
Hold on, please. 请稍等。
Let me see if he's here. Hang on. OK？
我看看他在不在。等一下，好吗？
情况十：对方打错电话
Can I speak to Alexander Walker？我可以和Alexander Walker说话吗？
Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker？抱歉，这里没这个人。
I'm sorry. I'm afraid you've got the wrong number. 抱歉，恐怕你打错电话了。
What number did you dial? 你刚才拨的号码是多少？
情况十一：要求跟刚刚已经通过话的人再讲话
Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢？我忘了跟她讲一件事。
Sure. I'll go get her. 当然！我这就去叫她。
情况十二：电话打不通
Did it go through? 打通了吗？
The line was busy. 电话忙线。
I got the busy signals. 电话忙线。
情况十三：（因自己忙等原因）请别人去接电话
Paul, can you answer the phone？ I'm busy. Paul，你能不能去接电话？我在忙。
Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话？我现在不能接。
Yes, dear. 是的，亲爱的。
情况十四：接到无人电话（就是打来了却不说话的那种）
Who called? 谁打来的？
No one. He hung up on me. 没人。他把电话挂了。
Wrong number, I guess. He hung up without saying a word. 打错了，我想。他一句话也没说就把电话挂了。
附：以下是几个录音机留言的参考范例。
a、范例一
Hi! This is Abby. I'm not home right now. Please leave a message. 嗨！我是Abby. 我现在不在家。请留言。
b、范例二
Hi! This is 555-5555. We're not here. Please leave your message. Thank you. 嗨！这里是555-5555.我们现在不在。请留言。谢谢！
c、范例三
Hi! This is Brenda. I can't come to the phone at this time. Please leave a message and I'll call you back as soon as possible. 嗨！我是Brenda. 我现不能接电话。请你留言。我会尽快回你的电话。
外贸资深顾问
可以，，，我
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